Refund policy
Return and Refund Policy:
Our Return and Refund Policy aims to provide you with a satisfactory customer experience. Please review the following guidelines:
Eligible Return Reasons:
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Damaged in Packaging: If the product arrives with visible damage to the packaging, please notify our customer support within 48 hours of receipt.
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Dissatisfaction with Taste: If you are not satisfied with the taste of the product, please notify our customer support within 48 days of receipt.
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Expired Products: If you receive products that have expired, please notify our customer support within 48 hours of receipt.
Notification and Timeframe:
- For all eligible return reasons, it is essential to notify our customer support immediately and no later than 2 days from the date of receipt.
- Late notifications may result in the return request being declined.
Investigation and Proof:
- In all cases, an investigation and proof are required to assess the validity of the return request.
- For damaged products, photographic evidence of the packaging and the item itself may be necessary.
- For taste dissatisfaction, providing specific details regarding the issue can help us understand your concern.
- For expired products, photographic evidence of the expiration date is required.
Refund Process:
- Upon approval of your return request, a refund will be processed.
- Full refunds will be issued once the investigation and proof are validated.
- Please note that return shipping fees will be the responsibility of the customer.
Customer Support:
- Our dedicated customer support team is available to assist you with any questions or concerns regarding returns and refunds.
Please keep in mind that this Return and Refund Policy may be subject to updates and changes. Any modifications will be communicated and reflected on our website.
We appreciate your understanding and cooperation in adhering to these guidelines. Your satisfaction is important to us, and we will strive to resolve any issues promptly and fairly.